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How ratutogwl Handles Your Privacy

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we protect it.

Account data protectedDANA, OVO, GoPay payment info securedNo data sold to third partiesYou control your own accountContact us to request changes
ratutogwl How ratutogwl Handles Your Privacy
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We've built our account and payment flows around the same habits Indonesia's mobile-first users already have with DANA, OVO, and GoPay. That means your data is treated with the same care you expect from a wallet app — secure, accessible only to you, and never shared without a clear reason.

Account Security

Login sessions use OTP verification tied to your registered number. We flag unusual access attempts and can lock your account on request while we review any concern.

Payment Data Handling

We receive only a transaction token from DANA, OVO, or GoPay — never your full wallet credentials. Payment confirmations are matched to your account reference, then stored securely.

Data Retention

We hold account data for as long as your account is open and for any period required by applicable local regulation. You can request deletion when you close your account.

Your Access Rights

You can request a copy of the personal data we hold, ask for corrections, or ask us to stop using your data for marketing at any time through live chat or email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, update, or remove personal data tied to your account, reach out through any of the channels below. We aim to respond to all privacy-related requests as promptly as our team can manage. Have your registered account details and wallet name ready — it helps us verify your identity before we make any changes.

Live Chat Open the chat widget in the lobby while logged in. Identify your request as a privacy matter and our team will handle it directly.
Email Support Send your data request to our support address listed in the account help section. Include your registered email and wallet type for faster verification.
Account Settings Some preferences — like marketing emails and cookie consent — can be updated directly inside your account settings without contacting support.

Common Questions About This Privacy Policy

These are the questions we actually get asked about how ratutogwl handles personal data. If yours isn't covered here, contact us via live chat or account support.

We collect your name, email address, and the phone number linked to your wallet. We also log your device type and IP address for session security purposes.

No. We only receive a transaction confirmation token from those platforms. Your wallet PIN and credentials stay entirely within DANA, OVO, or GoPay's own secure system.

Yes. Contact us via live chat or email with your registered account details. We'll verify your identity and provide the data we hold on your account.

We keep your data while your account is active and for any period required under applicable local regulation. Closed accounts are handled according to data retention rules.

Access is limited to authorised team members who need it for account verification or dispute resolution. We do not sell or share your personal data with third-party advertisers.

You can turn off marketing emails and push notifications inside your account settings, or ask our support team to update your preferences directly on your behalf.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.